FAQs

1. What products does Velvet offer?
We provide allergy-safe crochet flowers, customizable wellness gift boxes that let you pick items that resonate, affirmations, self-care goodies, and a children’s collection crafted to support emotional expression in little ones.

2. How do the build-your-own boxes work?
Our build-your-own box lets you curate a personalized gift by choosing from a variety of items—flowers, affirmations, wellness products, and more—so you can create a gift that truly speaks to the recipient’s emotional needs.

3. What is Velvet Kids?
Velvet Kids is our special collection designed for children, created with love and insight by our youngest co-founder. It features gentle, thoughtful gifts and stories to support children’s emotional wellbeing.

4. Why crochet flowers?
Crochet flowers are allergy-friendly, hospital-safe, and long-lasting — a meaningful alternative to natural flowers. They symbolize lasting care and softness without any allergy risks.

5. Can I customize my gift?
Yes! Whether you want to personalize a build-your-own box or request specific themes or items, we are happy to collaborate and create gifts tailored to your emotional wellness goals.

6. Do you cater to corporate or hospital orders?
Absolutely. We work with corporates and hospitals for employee wellness, patient care, and large-scale gifting, providing customized solutions that emphasize emotional support and inclusivity.

7. How do you ensure your gifts are emotionally safe and inclusive?
Our collections are curated with guidance from trauma specialists and mental health practitioners, ensuring every product and message promotes emotional safety, affirmation, and inclusivity.

8. How do I care for crochet flowers and other products?
Crochet flowers can be gently dusted or wiped to keep them fresh. Most wellness products come with care instructions. Our team is also happy to provide guidance upon request.

9. How can I collaborate with Velvet?
We love partnering with brands, wellness experts, corporates, hospitals, and creators. Visit our “Collaborate with Us” page to get in touch and explore possibilities.

10. How long does shipping take and do you ship internationally?
We usually ship within 5-7 business days across India. International shipping is available on request — contact us to learn more.

11. How do I contact Velvet for support or questions?
Reach out anytime via email at [support@velvet.com] or use the contact form on our website. We aim to respond within 24-48 hours.